What is a Knowledge Base?
For those of you who work in the professional IT arena, you may run into a project that requires developing a Knowledge Base system. I compiled this document to include all the features found in commercial solutions marketed as Knowledge Bases and am donating it here to be published on Useful Talk dot com.
It is worth mentioning that in many instances Knowledge Base solutions are also marketed as: Help Desk, Customer Support, Company Intranet, Employee Training, Document Management, CMS, and Team Collaboration tools.
This document is by no means the guide to Knowledge Bases, it is what I believe to be an accurate representation of a KB system. Feel free to reuse this document but you must always give credit to me and link back to Useful Talk or to this article.
The main features of a Knowledge Base system are:
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