For those of you who work in the professional IT arena, you may run into a project that requires developing a Knowledge Base system. I compiled this document to include all the features found in commercial solutions marketed as Knowledge Bases and am donating it here to be published on Useful Talk dot com.
It is worth mentioning that in many instances Knowledge Base solutions are also marketed as: Help Desk, Customer Support, Company Intranet, Employee Training, Document Management, CMS, and Team Collaboration tools.
This document is by no means the guide to Knowledge Bases, it is what I believe to be an accurate representation of a KB system. Feel free to reuse this document but you must always give credit to me and link back to Useful Talk or to this article.
The main features of a Knowledge Base system are:
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CMS & Wikis
CMS, Knowledge Base
Over the past couple years I tested more Open Source solutions than I can remember. I was looking for an Ultimate Super Open Source tool that could do everything I imagined (Blog, Forum, Page Collaboration, Content Management, Wiki, etc..) While I couldn’t find such a perfect tool, I came across wonderful Open Source solutions that I became a fan of, such as phpBB, WordPress, MediaWiki, Moodle, and Drupal.
Right now, I have a couple projects I’ve been researching, one of these is a Knowledge Base that we urgently need at my workplace, the other is a personal project that would serve as a community website where collaboration on authoring documents is crucial. In essence I am looking for something similar to: Knowledge Base, a Wiki, a Content Management tool, a Discussion platform and a Blog.
As I searched literally hundreds of wikis, content management systems (CMS) and other solutions in quest for the best, I neglected to notice how powerful WordPress was. Could WordPress be The solution I’ve been looking for that’s been staring me in the face for years?
Today, I had an idea that blossomed into an exciting question. What if I used WordPress (WP) as a Knowledge Base (KB) and as my Community Document Collaborative Authoring tool?
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CMS & Wikis
CMS, Knowledge Base, WordPress
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